Terms & Conditions
Refund/Cancellation
For all Spring Tours, if you cancel on or after Jan. 1, and the tour is on schedule to be conducted, full payment is non-refundable. For all Fall Tours, if you cancel on or after July 15, and the tour is on schedule to be conducted, full payment is non-refundable.
If you register after Jan. 1 for the Spring Tours or after July 15 for the Fall Tours, AEO Tour, LLC will immediately start booking your hotels, flights, and adding you to the tour brochure and all advertising. In this case, full payment is non-refundable and if AEO Tour, LLC has not received payment, you will be invoiced and responsible for the full payment of the invoice.
Advertising costs cannot be refunded or recovered. AEO Tour, LLC will do our best to recover any money we can, and anything retained will be issued as credit or offered as a refund. If credit is retained, credit will be offered. If money is retained, a refund or credit may be offered. Best practices will be followed to try to recover money from flights and hotels, but there is no guarantee.
Late Payment Penalty
AEO Tour, LLC will be flexible with your invoice payment if you communicate clearly that there may be a delay in payment. We understand that some offices need more time to process new vendors into their systems and there may be a delay. If there has been no communication between you and AEO Tour, LLC about a late payment and full payment has not been received prior to the start of your tour, a $500 late penalty fee will be added to your invoice. This is non-negotiable.
Force Majeure
AEO Tour, LLC shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lockouts or other serious labor disputes, riots, earthquakes, floods, explosions, pandemics, outbreaks or other acts of nature. If the tour is not able to be conducted for any reason above, best practices will be followed to recover money from flights and hotels, but there is no guarantee. If any money is recovered, this can either be issued back to the university or college or stored as credit with AEO Tour.
Limitation of Liability
The Client acknowledges and agrees that AEO Tour, LLC will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, baggage or luggage, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.
No Guarantee
The client acknowledges and agrees that AEO Tour, LLC cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.
Student Leads
Acquiring student leads is the responsibility of each participating university and college. However, AEO Tour, LLC will follow best protocols to acquire student leads and adhere to each school’s policies. AEO Tour, LLC will provide an option for students to preregister online, but there is no guarantee on student leads from school visits and will be primarily up to each participating university and college. Any student lead from school visits AEO Tour, LLC acquires will be shared with each participating university and college.
COVID, Illness, & Death
AEO Tour, LLC will adhere to health and safety policy of each country and school. This may require us to wear N95 masks and get tested every day. If needed, AEO Tour, LLC will provide the N95 masks or other masks as well as the COVID tests. If any participant tests positive, they will need to stay behind until they meet local COVID quarantine requirements. All efforts will be made by AEO Tour, LLC to provide your materials at each school visit should you need to miss any event. AEO Tour, LLC will provide all details and updates throughout the tour regarding policies and procedures. If a participant needs to change their itinerary on the tour due to sickness, death of a family member, or any other personal reasons, it is the full responsibility of the participant to pay all extra costs associated with their change of the itinerary. AEO Tour, LLC will provide every effort to adjust and adapt the schedule for the participant, but any additional or extra cost will be the full responsibility of the participant.
Insurance
Participants are encouraged to get their own international travel insurance. In addition to whatever insurance the participant may have, AEO Tour, LLC will offer basic international travel insurance as an optional add-on expense to your invoice.
Visas
Any Visa that is needed is the responsibility of the participant and not AEO Tour, LLC.
Sending a Replacement Person
If you would need to send another person, AEO Tour, LLC will plan to accommodate the best that we can. This may cause extra fees to purchase inter-Asia flights and permits.